Our Commitment To Privacy The Information We Collect How We Use Information Our Commitment To Data Security Our Commitment To Children's Privacy How To Access Or Correct Your Information How To Contact Us How do I return product that I ordered
Our Commitment To Privacy Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect: This notice applies to all information collected or submitted on the The Insulin Case Shopwebsite. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.) On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: Name
Address
Phone Number
(etc.)
The Way We Use Information: We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy: Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access Or Correct Your Information You can access all your personally identifiable information that we collect online and maintain by clicking on sign in. Use your email address you used on your puchase. if you do not know you password click on forgot password and enter your email address and it will be sent to your email account. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How To Contact Us Should you have other questions or concerns about these privacy policies, please call us at 1-877-829-8024 or send us an email at customer_service@insulincase.com
How do I return product that I ordered Returns We want you to be fully satisfied with your purchase and will accept returns on most items if returned within 30 days of recieving your order
No returns can be accepted after 30 days. All returns must be returned to us in new, resalable condition containing all of the manufacturers' original packaging (in new condition), accessories, warranties, instruction manuals, etc. All Items are subject to 10% restocking fee upon return unless you do an exchange.
You must contact us for an authorized RA Number
Exchanges
If you would like to exchange an item for the same value or greater amount of another item we will wave the 10% restocking fee.
If you want to place an exchange with us you need to place new order with the same value or greater with out the shipping costs added. Its also important that you send us a copy of the packing slip for you return order with a copy of the new order. All returns must have a Authorized RA Number which you will recieve by calling us.
Refunds
You will be issued a refund t less the shipping and handling charges for any returned item. Original shipping charges are not refundable.
We are not responsible for any return shipping expenses or charges that might be incurred (unless it is damaged from the manufacturer). We do check all items before shipping so damage goods should not be an issue.
Damaged Products
If your product arrives damaged you must notify us immediately, within 72 hours via e-mail at Customer_service@insulincase.com. or by call us at 763-473-3062
You will then be given return instructions. Once we have received the damaged item back from you, we will gladly make the exchange.
FRIO AND POUCHO COOLING WALLETS are non-returnable for exchange or refunds if they have been activate, they are considered used.
Sorry but we cannot accept used items for returns.
INSTRUCTIONS FOR A RETURN OR EXCHANGE
Please contact us via e-mail at Customer_service@insulincase.com. or by call us at 763-473-3062 and provide the following information so we can issue a Return Authorization.
NOTICE: If you do send a return with out an RA Number you will Be charge $5.00 minumin or 10% of order.
1. Send us your name, address, and phone number
2. Send us your order number
3. Including item description and item number for the item that you are returning
4.Explain the reason that you are returning the item
5.Do you want the item replaced or do you want to receive a Refund?
Our Hours of Business is 9-5 Monday- Thursday
9-12 Friday
Closed on the weekends
But we do monitor our emails 7 days a week Thank You
The Insulin Case Shop |